Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and PCI-compliant payment processors to ensure all transactions are secure. We never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping options. International shipping is also available.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Please check our Shipping Policy for details.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused items in original packaging. Please initiate your return through our Returns Center and include all original packaging materials.
How long does it take to process a refund?
Refunds are processed within 3-5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method.
Product Information
Are your paper products eco-friendly?
Many of our paper products are made from recycled materials or sustainable sources. Look for the "Eco-Friendly" badge on product pages for environmentally conscious options.
How do I choose the right writing supplies for my needs?
Our product descriptions include detailed specifications about ink type, point size, and recommended uses. You can also use our "Product Finder" tool to get personalized recommendations.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This might occur if items are out of stock or if there's a temporary technical issue. Try refreshing your browser or clearing your cache. If the problem persists, please contact our support team.
Didn't find what you were looking for? Visit our Support Center for more assistance.
